Your Flight's Delayed. Now What?

Short answer: nothing you need to do. Here's the longer answer, for anyone who wants to know how it actually works.

This is probably the single most common worry people have before booking a car for an airport pickup — what if the flight doesn't land when it's supposed to? Nobody wants to picture their driver circling the terminal, or worse, leaving before they land.

How the tracking actually works

When you give us your flight number at booking, that number gets tied to the reservation and monitored. If your flight lands early, late, or gets delayed by a couple of hours, your driver's arrival time shifts automatically to match — you don't need to call, text, or refresh anything.

What it costs you

Nothing. Your fare was calculated on distance, locked in at booking. A two-hour delay doesn't turn into a surcharge the way it sometimes does with hourly car services.

The one case where you should call us

If your flight gets cancelled outright and you're rebooked onto something departing the next day, that's worth a phone call so we can move your pickup to the correct day rather than relying on same-day tracking to catch it.

Common Questions

No. Your fare is locked in at booking based on distance, not time waited. A 2-hour delay costs you nothing extra on our end.
Not usually — if you gave us your flight number at booking, we're tracking it automatically and adjusting your driver's arrival to match. You only need to call if something unusual happens, like a full cancellation and rebooking onto a different flight.
Give us a call so we can reschedule your pickup for the new day — we can move your pickup for delays of a few hours if you let us know, but an overnight change is worth a quick call to make sure everything's realigned.

Book With Confidence

20 minutes of free waiting after landing on every airport pickup, at no extra cost.

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