Privacy Policy
This policy explains what information we collect when you visit briskcar.com, chat with Lilly (our AI assistant), book a ride, or receive texts from us, and how we use and protect it. We keep it short and plain.
1. Information we collect
- Contact details: your name, email address and mobile phone number.
- Trip details: pickup and drop-off addresses, date and time, number of passengers and bags, flight number and any notes you add.
- Payment: card payments are processed by Stripe. We never see or store your full card number.
- Messages: what you write to us through the contact form, email, text, or Lilly, our website chat assistant.
- Device and usage data: IP address, browser type and pages visited, collected automatically when you use our website.
2. How we use it
- To quote, book, confirm and complete your rides, and to assign and pay your chauffeur.
- To send booking confirmations, receipts and ride updates by email and text.
- To answer your questions and provide customer support.
- To send occasional offers, only if you opted in.
- To prevent fraud, keep our service safe, and meet legal and tax obligations.
- To understand how our website is used and improve it.
We do not sell your personal information.
3. Text messages (SMS)
Booking texts. When you book a ride and give us your mobile number, we may text you about that booking: confirmation, chauffeur details, pickup updates and ride-related questions.
Offer texts (optional). If you tick “Also text me occasional offers and discounts” at checkout, we may also text you promotions from BriskCar. Agreeing is not required to book a ride. We record when and how you gave consent.
- Frequency: booking texts depend on your rides; offer texts vary, up to 4 messages per month.
- Cost: message and data rates may apply, depending on your mobile plan.
- Opt out: reply STOP to any message at any time. We will confirm and stop sending texts to that number.
- Help: reply HELP, call (713) 912-6875, or email info@briskcar.com.
- Carriers are not liable for delayed or undelivered messages.
We do not sell, rent or share your mobile number or text-message consent with third parties or affiliates for their marketing purposes. Mobile information and opt-in data are used only to provide our own service and are shared only with the messaging provider that delivers our texts.
6. How long we keep it
We keep booking and payment records for as long as needed to provide the service and to meet tax, accounting and legal requirements, generally up to 7 years. Chat messages and website data are kept for a shorter period. Opt-out requests are kept so we can keep honoring them.
7. Security
We use encrypted connections (HTTPS), secure payment processing through Stripe, and restricted access to customer records. No system is perfectly secure, but we work to protect your information and act quickly on any issue.
8. Your choices
- Reply STOP to stop texts, or use the unsubscribe link in marketing emails.
- Email info@briskcar.com to ask for a copy of your information, to correct it, or to delete it. We may keep records we're required to keep by law.
9. Children
Our booking service is for adults 18 and older. We do not knowingly collect information from children under 13.
10. Changes and contact
If we change this policy, we'll update the date at the top of this page. Significant changes will also be noted on our website.
Brisk Car & Limo Services (BriskCar)
Houston, Texas
Phone: (713) 912-6875
Email: info@briskcar.com
Website: briskcar.com