Terms of Service

1. Agreement

These terms apply to every ride booked with BriskCar (also operating as Brisk Car & Limo Services) through briskcar.com, by phone, or through our chat assistant. By booking, you agree to these terms on behalf of yourself and everyone riding with you. Our Privacy Policy explains how we handle your information.

2. Booking

• Rides must be booked at least 3 hours before pickup. For flights before 7 a.m., please book the night before.
• A booking is confirmed once payment succeeds and you receive a confirmation email with a booking number.
• Please give accurate pickup and drop-off addresses, pickup time, number of passengers and luggage, and your flight number for airport pickups. Your fare is based on the details you provide.
• Every ride is a black Chevrolet Suburban with a professional chauffeur.
• Rides are performed by independent, licensed chauffeurs who are permitted by the city and carry their own commercial insurance.

3. Pricing & payment

• Your fare is calculated from the actual driving distance and is locked at booking. We never charge surge pricing.
• The minimum fare is $85 per one-way ride ($170 for a round trip).
• Tolls are not included in the base fare and are added to your total.
• Gratuity is optional and chosen at checkout. 100% of gratuity goes to your chauffeur.
• Payment is taken by card at booking through our payment processor, Stripe. We do not store your full card number.
• Extra charges that can apply after the ride: additional wait time (section 6), added stops or route changes you request, and cleaning or damage costs (section 9). We will tell you about any extra charge before or right after it applies.

4. Discounts

• Rider discounts are applied automatically: 5% on your first ride if you join our text offers at checkout, 7% on your second paid ride, and 10% from your third.
• Only one discount applies per booking. Discounts apply to the fare only, not to tolls, wait time or gratuity.
• Discounts never reduce a fare below the $85 minimum. If a discount can't be used on a ride for this reason, your code is not used up.
• Discounts and codes have no cash value and can't be combined or transferred. We may end or change offers at any time; this does not affect rides already booked.

5. Cancellation & no-shows

• To cancel, reply to your confirmation email, email info@briskcar.com, or call (713) 912-6875. The time we receive your request is the cancellation time.
• A no-show is when the passenger has not arrived or contacted us by the end of the free wait time (section 6) and we cannot reach them by phone or text.
• Gratuity is refunded in full for any ride that does not take place.
• If your flight is cancelled, contact us as soon as you know. We will move your ride to a new time or refund it in full.
• Refunds go back to the original card. Your bank may take 5 to 10 business days to show them.

6. Wait time

• Airport pickups: the first 20 minutes after your flight lands are free. The free time starts when your flight lands, so a late landing doesn't count against you.
• All other pickups: the first 10 minutes after the scheduled pickup time are free.
• After the free time, wait time is $35 per hour, charged in 15-minute steps, and added to the card used for booking.
• If you need more time, please let us know. If you haven't arrived and we can't reach you by the end of the free wait time, the ride may be treated as a no-show (section 5).

7. Pets & service animals

• To keep every vehicle clean and allergy-friendly, pets are not allowed.
• Service animals are always welcome at no extra charge, as required by law. Telling us when you book helps us plan, but it is not required.
• If a passenger arrives with a pet that is not a service animal, the chauffeur may decline the ride. It will be treated as a cancellation after the chauffeur has arrived (section 5).

8. Passengers, children & luggage

• Each Suburban seats up to 6 passengers. For safety, we can't carry more people than there are seat belts.
• Please tell us how many bags you have when you book. If your luggage doesn't fit safely, the chauffeur may need to decline items.
• Texas law requires young children to ride in a suitable child safety seat. Please tell us about children when you book.
• All passengers must wear a seat belt.

9. Conduct, cleaning & damage

• No smoking or vaping in the vehicle. No illegal substances or open alcohol containers, as required by Texas law.
• The chauffeur may end or refuse a ride if a passenger is abusive, threatening, or puts anyone's safety at risk. No refund is due in that case.
• If a passenger causes damage or a mess that needs professional cleaning, the actual cleaning or repair cost may be charged to the card used for booking. We'll send you photos and a receipt first.
• BriskCar takes bookings and payments only through briskcar.com and our official phone line. Please don't arrange private rides or payments with a chauffeur; tell us if anyone offers one.

10. Traffic, weather & delays

We plan every pickup around Houston traffic and your flight, and we're proud of being on time. Still, we can't control weather, road closures, accidents, airport changes or other events outside our control. If something like this delays a ride, we'll keep you informed and do everything reasonable to get you there. If we can't complete a ride, you get a full refund. Please allow extra time for flights and cruises.

11. Refunds & payment disputes

• If something went wrong with your ride or a charge, please contact us within 14 days. We reply within 1 business day and will fix a genuine problem quickly, by refund if needed.
• Please contact us before disputing a charge with your bank. Most issues are solved faster that way.
• If a charge is disputed, we may share your booking details, confirmation, ride records and these terms with the payment processor to show the ride was booked and completed.

12. Texts & emails

• By booking, you agree to receive messages about your ride: confirmation, reminders before pickup, chauffeur details and receipts.
• Promotional text offers are sent only if you choose to join them at checkout. Reply STOP to any text to stop them. Message and data rates may apply.

13. Liability

• Please keep valuables with you. We'll do our best to return lost items, but we're not responsible for items left in the vehicle.
• We're not responsible for missed flights, cruises or appointments caused by events outside our control (section 10), or by incorrect details given at booking.
• To the extent allowed by law, BriskCar's total liability for any ride is limited to the amount paid for that ride. Nothing in these terms limits any rights you have that can't be limited by law.

14. General

• These terms are governed by the laws of the State of Texas.
• We may update these terms. The version shown on this page when you book applies to that ride.
• If any part of these terms can't be enforced, the rest still applies.